Terms and Conditions
Please read your Vacation Rental Agreement carefully before you begin your vacation. Any monies received by Lilmar Properties for occupancy of Vacation Property indicates the acceptance of the terms of our Vacation Rental Agreement in full. All policies are strictly enforced. It is the responsibility of all guests and members of their party to be familiar with all policies pertaining to rental. Details regarding check-in will be emailed once the agreement has been electronically signed and submitted and all payments have been received.
For legal and accounting purposes, the person placing the reservation must be the same as the credit cardholder. This person is considered to be the Guest. All other persons involved with the rental are considered to be the Guest's invitees, and all discussions regarding the reservation, cancellation, and damage policies will be discussed with the Guest, not the Guest's invitees. The Guest understands that Lilmar Properties rents to responsible adults over the age of (25) twenty-five ONLY [or (35) thirty five depending on the property]. The guest must be present and occupy the property for the duration of the reservation.
DOWN PAYMENT/ PAYMENT:
A reservation may be confirmed with a 50% down payment paid by credit card when the reservation is made. Full payment is required (30) thirty days prior to the scheduled arrival date. The balance will be charged to the credit card on file. The credit card must have an expiration date that extends beyond the dates of stay. If a reservation is made less than thirty (30) days prior to arrival, full payment is due to confirm the reservation.
The remaining balance will automatically be processed thirty (30) days prior to the arrival date. If the guest wishes to change the form of payment, it is the guest’s responsibility to contact Lilmar Properties (31) thirty-one days (or earlier) before the arrival date.
Every reservation requires a damage protection policy (“Trust and Safety Fee”). The fee for this coverage has already been added to the reservation. This Vacation Rental Damage plan covers unintentional damages to the rental unit that occur during the Guests stay, provided details of damages are disclosed to management prior to check out. The policy will pay a maximum benefit of $10,000.00. Any damages that exceed $10,000 OR ARE NOT COVERED BY THE POLICY will be charged to the credit card on file.
VACATION RENTAL INSURANCE:
Safely Travel Insurance is available for purchase through Lilmar Properties and is highly recommended by the Lilmar Properties management team. Travel Insurance protects your vacation investment for up to 100% for covered reasons such as travel delays, Illness (including contracting COVID) of a traveler, family member or business partner, natural disasters, injury or death in the family or to someone in the traveling party, etc.
Travel Insurance may be purchased at the time of booking or may be added, at the very latest, (35) thirty-five days prior to the guest's arrival date. It is the guest’s responsibility to contact Lilmar Properties on or before this deadline by calling (912) 771-8099 for travel insurance to be added to an existing reservation. The insurance premium, 8.00% of the reservation grand total ($45.00 minimum), is non-refundable. For terms and conditions, restrictions and exclusions, please click here for details. Please call customer service at 877-435-8063 or email Safely@apriltravelprotection.com to make an inquiry.
*This coverage is HIGHLY recommended especially during HURRICANE SEASON which occurs between May and November.
To make a claim, please email email@example.com. Claims may take 5 business days or longer to process.
Guests must check over the property upon arrival. If there are concerns or issues with the rental property, please immediately contact the Lilmar Properties Manager at (912) 771-8099. Be sure to leave a message if there is no answer and/or send a text message and a representative will respond as soon as possible. No refunds or considerations are given unless Management was notified of problems within the first 24 hours of arrival.
EMERGENCIES / MAINTENANCE:
In the event of a problem accessing the property or with the condition or functionality of the property, please immediately by calling and texting the Lilmar Properties Manager at (912) 771-8099. Be sure to leave a message if there is no answer and/or also send a text. A representative will respond as soon as possible. If calling after regular office hours, Management will make every effort to respond to the call or text as soon as possible.
Check-in is at 4:00 P.M. Please do not arrive at the property before 4:00 P.M. Guests arriving before the 4:00 P.M. understand that the property is not officially ready until it has been thoroughly inspected and approved by a member of the Lilmar Properties Management team after it has been cleaned by housekeeping. Check in instructions will be emailed when the signed rental agreement has been received by Lilmar Properties.
Requests for early check-in can not be made until 24-hours before the arrival date and is only possible if the property is not a turnover. An approved early check-in is also not guaranteed due to unforeseen maintenance issues at the property.
Check-out is at 10:00 A.M. Prompt departure is required and appreciated so that the property can be properly sanitized and prepared for the next guest. Failure to depart on time may result in a penalty charge to be determined by the Lilmar Properties manager.
Late check-outs can not be confirmed until 24-hours before the departure date and is only possible if the property is not a turnover.
Cancellations and reschedules may be made up to (30) thirty days before the first day of the reservation without penalty. Deposits can be either credited towards a future reservation or a 100% refund of all deposits can be given. Cancellations or reschedules must be made in writing.
Cancellations made between (30) thirty and (14) fourteen days prior to the arrival date will result in loss of all deposits. Cancellations made less than (14) fourteen days from arrival will result in a loss of all payments. Changes or cancellations at any time must be made in writing. Guests will not receive a prorated refund for any unused portion of their stay. Any loss or trip interruption may be avoided if Safely Travel Insurance is purchased and the reason for interruption or cancellation is covered under the travel insurance policy.
WEATHER RELATED CANCELLATION:
Lilmar Properties does NOT issue refunds due to acts of nature such as: weather, road conditions, hurricanes, but Safely Travel Insurance does provide protection against these instances. If the property reserved is uninhabitable due to such circumstances and travel insurance was not purchased, reservations may be rescheduled for future dates within one year of the reservation date at no charge.
VACATION RENTAL INSURANCE:
Safely Travel Insurance is available for purchase through Lilmar Properties and is highly recommended by the Lilmar Properties management team. Travel Insurance protects your vacation investment for up to 100% for covered reasons such as travel delays, Illness (including contracting COVID) of a traveler, family member or business partner, natural disasters, injury or death in the family or to someone in the traveling party and much more!
General coverage may be purchased at the time of booking or may be added, at the very latest, (10) ten days prior to the guest's arrival date. Coverage for pre-existing conditions should may purchase travel insurance 33 thirty-three days before the arrival date at the very latest. It is the guest’s responsibility to contact Lilmar Properties on or before this deadline by calling (912) 771-8099 for travel insurance to be added to an existing reservation. Once inside the (10) ten day window, the guest is no longer eligible for Travel Insurance. If the guest’s arrival date is less than (10) ten days, Travel Insurance MUST be purchased at the time of booking and can not be added later.
The insurance premium, 8.00% of the reservation grand total ($45.00 minimum), is non-refundable. For detailed terms and conditions, restrictions and exclusions, please click here for details or email Safely@apriltravelprotection.com to make an inquiry.
*This coverage is HIGHLY recommended during HURRICANE SEASON which occurs between May and November.
To make a claim, please email firstname.lastname@example.org .
CHANGE IN NUMBER OF GUESTS / GUEST CONDUCT:
Guest(s) agree that more than the number of people stated on reservation / Number of adults / Number of children shall not occupy the premises nor exceed the maximum number of occupants permitted. Unauthorized people at the property at any time will result in additional fees for each additional guest in addition to any and all damage, disturbance and cleaning charges. The rental property is not intended for student groups, parties, events or gatherings at any time by anyone other than those who have paid to occupy the property. If there is excessive noise or music, any illegal activity, or evidence of violation of these policies, the guest and guest’s invitees may be asked to vacate the premises without any refund and / or may result in a penalty charge to be determined by the Lilmar Properties manager. Please inform management of any change in the number of guests prior to arrival to avoid these charges, and to allow the property to be prepared appropriately for registered guests.
A non-refundable cleaning fee is required for all reservations. This fee is for the housekeepers of Lilmar Properties who dust, vacuum, sanitize, clean linens and towels, maintain and remove refuse from the property. Guest(s) are required to follow all check out procedures detailed in this agreement. Undue and / or unreasonable cleaning of the property shall be charged to the Guest's / Cardholder's credit card as an Additional Cleaning Charge at a rate of $50 / hour, with a (1) one hour minimum. This also applies to the property’s exterior, grounds, BBQ grills, and balconies / patios.
PET FRIENDLY PROPERTIES ONLY:
Pets are restricted to dogs ONLY and are permitted as long as prior permission from Lilmar Properties is received and the applicable pet fees have been paid. Unauthorized occupancy of pets will result in immediate eviction with loss of all rents and fees. If discovery of an unauthorized pet is made after departure, a penalty of $1,000.00 plus any additional cleaning charges, and damages will be assessed. Guests with approved dog(s) must observe the following guidelines:
Do not allow dog(s) on any furniture or bedding at any time. (Bedding for dog(s) is not provided).
Dog waste must be bagged and securely tied before being placed in the garbage bin located outside.
All yard spaces must be free from all dog waste before guest departure.
Do not allow dog(s) in bathtubs, spas or pools.
Please do not use bath towels or beach towels when bathing or drying dog(s).
Dog(s) should not be left unattended in the home unless crated.
Please remove excessive pet hair to avoid additional cleaning time which may result in additional cleaning charges at a rate of $50 / hour.
Guests assume full responsibility for any property damage caused by the dog(s). Fees for damages will be charged to the credit card on file
CHECK OUT PROCEDURES:
Place soiled bath towels, bed sheets and kitchen hand towels in the bathtub. Please leave comforters and blankets in designated bedrooms.
Please help protect the functionality of the washer and dryer by shaking beach towels free of sand outside BEFORE placing in the bathtub.
All dirty dishes, cookware and eating utensils should be rinsed and placed in the dishwasher.
Floors should generally be in good condition and ready to be vacuumed by our housekeepers.
Refrigerator(s) and microwave(s) should be left free of food.
All household trash, garbage, recycling and / or other discarded items (including bathroom trash cans) should be properly bagged to avoid spillage / leakage then deposited in the proper refuse containers located outside. Under NO circumstances should refuse be left beside or on top of the refuse container. Please notify Lilmar Properties right away if garbage bags do not fit securely inside the refuse container with the lid completely closed.
Please report broken items, maintenance issues or malfunctioning appliances to email@example.com. Attach photo(s) if possible.
Check to be sure no personal items are being left behind.
If your dog is traveling with you, all dog waste should be bagged, tied and placed in the garbage bin located outside.
Please remove excessive pet hair to avoid additional cleaning time which may result in additional cleaning charges at a rate of $50 / hour.
LINENS & TOWELS:
Bath towels, bed linens, pillows, blankets and beach towels are provided. Bath towels and bed linens are not for outdoor use. Please DO NOT take the property's linens or bath towels to the beach. Please allow Lilmar Properties to wash the property's linens unless laundering is needed during your stay. Do not wash towels and sheets together, or colored items with white items. Please wash beach towels separately in cold water.
Smoking is NOT permitted in any of the properties managed by Lilmar Properties. If there is any evidence of smoking in or around the property after Guest’s departure, there will be a minimum $1,000.00 charge.
Do not put any feminine products, diapers or paper towels in any toilet. The toilets are water-saving models and do not have a strong flush - limiting the amount of toilet paper used will help prevent a clog. Plungers are provided should a clog occur. Please do not pour grease down any drains, and do not place seafood shells, citrus peels, onion skins, or any other drain clogging objects into garbage disposals.
CABLE TV & INTERNET:
All properties are privately owned and have different subscription packages for cable and internet service. Lilmar Properties does not guarantee any programs, events or reception. Guest(s) are liable for ordering any Pay Per View. If Guest(s) does not use their own credit card for ordering, programming charges plus an additional processing fee of 5% will be charged to the credit card on file.
FIREPLACE & FIRE PITS:
When operating a wood burning fireplace, the door / screen must be closed (except for when adding wood) at all times. Do not put anything except firewood into wood burning fireplaces or fire pits. Do not put any flammable material on or near any heat source. DO NOT LEAVE PROPERTY WITH A FIRE IN THE FIREPLACE OR FIREPIT! Please carefully read operating instructions in the property BEFORE operating any gas fireplace. Contact Lilmar Properties BEFORE USE if unsure whether or not a fireplace is usable.
Service contractors may be on the property during guest’s stay to regularly service and maintain lawns, pools, etc. and may not be turned away or rescheduled at the guest’s request. A service schedule will be posted in the property for reference.
POOL & SPA RULES:
Use of the pool or spa (if applicable) is strictly at the Guest’s and guest’s invitees own risk and liability. A certified technician will sanitize and replenish chemicals in all pools and/or spas prior to arrival. A $150.00 charge (plus cost of chemicals if necessary) for each hour of required maintenance will be charged if additional maintenance is required due to guest’s failure to observe the rules listed below and/or the next guests are unable to use the pool or spa due to conditions resulting from guest’s failure to observe the following rules:
Please observe all safety precautions posted and have all guests do so as well.
A responsible adult must accompany and supervise children AT ALL TIMES!
ALWAYS RINSE OFF BEFORE USING THE POOL OR SPA! Sand will clog pool equipment.
Please use non-breakable drink containers around the pool or spa area.
DO NOT ADD ANYTHING TO THE POOL WATER OR SPA (such as bubble bath, colorations or oils, even if they say they are compatible).
If the water level is low (below the filter intake), please add more water or notify Lilmar Properties by calling (912) 771-8099 immediately as low water levels may destroy pool equipment.
Please do not tamper with any pool control panels in an attempt to turn on the pool heating element or adjust the temperature settings without PRIOR approval and instructions provided by the manager.
If water looks cloudy or dirty, please notify Lilmar Properties by calling (912) 771-8099. *If it is found that a service call was necessary due to guests failure to observe the above mentioned pool rules, the guest will be responsible for all charges by the service company.
If the pool utilizes a Polaris vacuum cleaner, please do not remove it from the pool at any time.
ITEMS LEFT BEHIND:
Please check carefully for belongings before departure. Items left behind in a property may be mailed to the Guest if requested within 7 days. Guests will be charged all shipping costs plus a $35 service fee using the credit card on file. Pick up of items may also be arranged at our office located at 110 Island Professional Park St. Simons Island, GA 31522. Lilmar Properties is not responsible for lost or stolen items.
RIGHT OF ENTRY:
Guest(s) agree that Lilmar Properties reserves the right to enter the rental property any time to investigate disturbances, check occupancy, check for damage, to make such repairs, alterations or improvements as Manager may deem appropriate, or to show the property to prospective purchasers or guests (in which case prior notification will be given to Guest).
SECURITY & SAFETY RISKS:
ALWAYS LOCK DOORS AND WINDOWS WHEN LEAVING THE PROPERTY! By renting the property, Guest assumes responsibility for it and its contents, as well as Guest’s personal property. Always lock all doors and windows and close / secure garage doors when leaving the property. Lilmar Properties does not assume any responsibility for injuries resulting from Guest’s failure to use due caution. Children must be supervised at all times. Candles are not allowed due to fire hazards except for citronella candles in buckets placed safely outdoors.
COVID-19 LIABILITY WAIVER:
State Bill 359, Warning: Under Georgia law, there is no liability for an injury or death of an individual entering the premises if such injury or death results from the inherent risk of contracting COVID-19. All guests are assuming this risk by entering the premises. Furthermore, Lilmar Properties and/or Owner cannot guarantee that the undersigned will not become infected with COVID-19. While Lilmar Properties has put in place preventative measures to reduce the spread of COVID-19, this waiver, release and other representations and covenants set forth herein are given in consideration for Lilmar Properties and Owner permitting me and/or my guests to occupy one of the rented properties. By signing this agreement, I acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that guest and guest invitees may be exposed to or infected by COVID-19. I hereby release, covenant not to sue, discharge, and hold harmless Lilmar Properties, Owner, their employees, agents, and representatives, of and from all claims relating to COVID-19, including all liabilities, actions, damages, costs or expenses of any kind arising out of or relating thereto. I hereby release, covenant not to sue, discharge, and hold harmless Lilmar Properties, Owner, their employees, agents, and representatives (the “Indemnified Parties”), of and from all claims relating to COVID-19, including all liabilities, actions, damages, costs or expenses of any kind arising out of or relating thereto. I also agree to defend, indemnify, and hold harmless the “Indemnified Parties” from all claims by any third party(ies) relating to COVID-19, including all liabilities, actions, damages, costs or expenses of any kind, arising out of or relating to my or my guests’ use of or presence at the rented property(ies).
INDEMNIFICATION & HOLD HARMLESS:
While Lilmar Properties, and its Property Owners, strive to maintain vacation properties in the finest condition, no guarantees are expressed or implied regarding suitability or for any particular purpose. All Guest(s) and their invitees use the vacation property structures and premises at their own risk. Lilmar Properties, and its Property Owners, shall not be held liable or otherwise responsible in any way for injury to any Guest and/or their invitees that is caused, or permitted to be caused, by the intentional or unintentional acts of said Guest(s) and/or invitees, or by the failure of structures, appliances, (including pools, hot tubs and BBQ grills) furnishings, and/or other equipment, whether by malfunction, misuse, acts of God/nature, and/or are otherwise naturally occurring. No guarantees are expressed or implied as to the suitability of utilities and other services provided to the vacation properties, and adjacent structures and premises. No guarantees are expressed nor implied regarding the suitability/compatibility of materials utilized in the construction of the vacation property and/or its contents. Lilmar Properties, and its Property Owners, shall not be held liable nor otherwise responsible in any way for allergic reactions to Guest(s) or invitees, caused or permitted to be caused by materials utilized in the manufacture of the vacation property and/or its contents, nor from mold and/or airborne spores, nor from pet/animal allergens, nor from chemical agents including, but not limited to appliances, linens, carpeting, utensils, fixtures, pools, hot tubs, and/or other equipment. By written or electronic endorsement of this Agreement, Guest(s) and invitees hereby agree to forever hold-harmless and indemnify Lilmar Properties, and its Property Owners, from and against all claims, demands, loss, liability/responsibility of any kind and character, including cost of defense, arising out of or in any way connected with the Guest(s) use of the property.