Rental Agreement Terms and Conditions
Please read your Vacation Rental Agreement carefully before you begin your vacation. Any monies received by Lilmar Properties for occupancy of Vacation Property indicate the acceptance of the terms of our Vacation Rental Agreement in full. All policies are strictly enforced. It is the responsibility of all guests and members of their party to be familiar with all policies pertaining to rental.
RENTER REQUIREMENTS: For legal and accounting purposes, the person placing the reservation must be the same as the credit cardholder. This person is considered to be the Guest. All other persons involved with the rental are considered to be the Guest's invitees, and all discussion regarding reservation, cancellation, and damage policies will be discussed with the Guest, not the Guest's invitees. The Guest understands that Lilmar Properties rents to responsible adults over the age of 25 (or 35 where stated) ONLY.
DOWN PAYMENT/ PAYMENT: A reservation may be confirmed with a 50% down payment paid by credit card when the reservation is made. Full payment is charged 30 days prior to scheduled arrival date. The balance will be charged to the credit card on file. The credit card must have an expiration date that extends beyond the dates of stay. If a reservation is made less than thirty (30) days prior to arrival, full payment is due to confirm the reservation.
BALANCE PAYMENT: The remaining balance will automatically be processed thirty (30) days prior to the arrival date.
DAMAGE POLICY: Every reservation requires a $49.00 damage protection policy (“Vacation Rental Damage Plan”). This Vacation Rental Damage plan covers unintentional damages to the rental unit interior that occur during the Guests stay, provided details of damages are disclosed to management prior to check out. The policy will pay a maximum benefit of $1,500.00. Any damages that exceed $1,500.00 OR ARE NOT COVERED BY THE POLICY will be charged to the credit card on file. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy (www.vacationrentalinsurance.com/G20VRD).
By submitting payment for this plan, Guest authorizes and requests CSA Travel Protection and Insurance Services to pay directly Lilmar Properties any amount payable under the terms and conditions of the Vacation Rental Damage plan.
As a condition to the rental of all Vacation Properties, Lilmar Properties reserves the right to charge the Guest’s credit card for any and all uncovered Guest/Invitee caused losses and damages sustained to the Vacation Property throughout the duration of their period of occupancy. In the event of any uncovered Guest/Invitee-caused loss or damage to the Vacation Property, including, but not limited to, undue cleaning, eviction, service calls, service charges, fines/assessments, repairs or replacements, plus all applicable taxes, Lilmar Properties is hereby granted the right to charge the Guest's credit card. An itemized statement outlining all associated costs will be sent via regular or electronic mail to the address submitted by the Guest at such time as the reservation was booked. By written or electronic endorsement of this Agreement, the Guest hereby agrees to pay for all such charges, as defined above and on the proceeding pages.
UPON ARRIVAL: Take a look around the property. If there are concerns or issues with the rental property, please immediately contact the rental Manager at (912)771-8099 (leave a message if there is no answer). No refunds or considerations are given unless Management was notified of problems within 24 hours of arrival.
EMERGENCIES/ MAINTENANCE: In the event of a problem getting in the property or if there are problems with condition or functionality of the property, please immediately contact the Lilmar Properties Manager (912)771-8099 (leave a message if there is no answer). If it is after office hours Management will make every effort to respond to the call as soon as possible.
ARRIVAL TIME: Check in is at 4 pm. Unless an early check in time has been arranged with Manager, please do not arrive at the property before the schedule check in time.
DEPARTURE TIME: Check out is at 10 am. Prompt departure is appreciated so we may prepare the property for any incoming guests. Unless a late check out time has been arranged with Manager, Guest may be charged $100 for each hour beyond 10:00 am they are still on property, at a minimum of one hour.
CANCELLATIONS: Cancellations and reschedules may be made up to 30 days before the first day of the reservation. The down payment may be credited toward a future reservation, or Manager will refund 75% of the down payment less any administrative fees, damage insurance fees, and travel insurance fees. Cancellations made with less than 30 days notice will result in 100% loss of all payments. This loss can be avoided if CSA Travel Protection Insurance is purchased and the reason for cancellation is covered under the travel insurance policy. All reservation changes must be acknowledged in writing.
WEATHER RELATED CANCELLATION: Lilmar Properties does NOT issue refunds due to acts of nature such as: weather, road conditions, hurricanes, but CSA Travel Protection Insurance does provide some protection against these instances. If the property is uninhabitable due to such circumstances and travel insurance was not purchased, reservations may be rescheduled for future dates within one year of the reservation date at no charge.
VACATION RENTAL INSURANCE: CSA Vacation Rental Insurance is available through Lilmar Properties and covers cancellations or interruption of travel due to delay, baggage delay, rental car damage, and emergency/medical/dental expenses. Please read the documentation carefully as certain limitations, restrictions, and exclusions apply. The plan is optional, but the Manager strongly recommends it. In case of unforeseen events, this insurance helps protect the Guest’s vacation investment. IF GUEST CHOOSES NOT TO PURCHASE THIS COVERAGE, NO REFUNDS WILL BE GIVEN WITHIN THE THIRTY (30) DAY PERIOD. For questions concerning the travel insurance or to make a claim due to a cancellation, please call CSA directly at 1-800-554-9839. The insurance premium, 6.95% of the reservation total, is non-refundable and non-transferable. For more information please visit www.vacationrentalinsurance.com/CSA330
CHANGE IN NUMBER OF GUESTS/CONDUCT OF GUESTS: Guest(s) agrees that more than the number of people stated on the reservation shall not occupy the premises. Unauthorized people at the property at any time will result in a double charge for each additional guest, and loss of any security deposit, in addition to any and all damage, disturbance, and cleaning charges. The rental is not intended for parties, or gatherings at any time of anyone other than those who have paid to occupy the property. Exceptions are made on an individual basis - please contact Lilmar Properties for prior approval. If there is excessive noise or music, any illegal activity, or evidence of violation of these policies, Guests may be asked to vacate the premise without any refund and additional charges may be assessed. Please inform Manager of any change in the number of guests prior to arrival to avoid these charges, and to allow the property to be prepared appropriately for guests. No exceptions or refunds are given for changes in the number of guests after your arrival.
CLEANING FEE(s): A non-refundable cleaning fee is required for all reservations. This fee is for our housekeepers who dust, vacuum, sanitize, clean linens and towels, maintain and remove refuse from the property. Guest(s) are required to follow all check out procedures detailed in this agreement, and leave the property in the same general and good habitable condition it was in when the Guest(s) arrived. Undue and/or unreasonable cleaning of the property shall be charged to the Guest's/Cardholder's credit card as an Additional Cleaning Charge at a rate of up to $50/hour, with a one hour minimum. This also applies to the property exterior, grounds, BBQ grills, and pools/hot tubs (if so equipped).
CHECK OUT PROCEDURES: A starter supply of expendable supplies such as paper goods and soap is provided; please bring additional if you feel this will not be adequate. Housekeeping is not provided during your stay unless previously arranged. Failure to comply with pre-departure cleaning requirements resulting in excessive cleaning will be charged to your credit card at $50/hour, with a one-hour minimum:
1) Place soiled towels in the bathtub.
2) All dirty dishes, cookware and eating utensils should be placed in the dishwasher.
3) Floors should be in generally good condition and ready to be vacuumed by our housekeepers.
4) All household trash, garbage, recycling and/or other discarded items should be properly bagged up so as to avoid spillage/leakage, and deposited in the proper refuse containers provided. (green is for household refuse and blue is for recycling) Under NO circumstances should household refuse be deposited and/or otherwise left outside the refuse container or additional charges may apply. Pick-up of household refuse will take place on Tuesday and containers must be rolled out by the curb with the lid closed, or they will not be picked up.
5) Refrigerator and microwave should be left clean and free of food.
6) All appliances (stove, oven, grill, etc.) should be left in a clean condition and free of spills and grease.
7) Please wipe down counters and other surfaces.
8) All litter must be removed from the premises and placed outside in the proper container.
9) Please try not to leave any pet hair in the home!
LINENS & TOWELS: Bath linens, bed linens, pillows and blankets are provided. Linens and towels are not provided for outdoor use unless otherwise noted. DO NOT take the property's linens or towels to the beach. Bring items with you that you may need for pool and hot tub use, sunbathing, and other outdoor activities. Please allow us to wash the property's linens unless you need clean linens during your stay. Do not wash towels and sheets together, or colored items with white items.
SMOKING: Smoking is NOT permitted in any of the properties managed by Lilmar Properties. If there is any evidence of smoking in or around the property after Guest’s departure, there will be a minimum $1,000.00 charge.
PLUMBING: Do not put any feminine products or diapers in the toilets. The toilets are water-saving models and don't have a strong flush - limiting the amount of toilet paper used will help prevent a clog. Plungers are provided if a clog occurs. Please do not pour grease down any of the drains. Do not place seafood shells, citrus peels, onion skins, or any other drain clogging objects into garbage disposals.
CABLE TV, INTERNET & PHONE CALLS: All properties are privately owned and have different subscription packages for cable and internet. Lilmar Properties does not guarantee any programs, events or reception. Guest(s) are liable for ordering any Pay Per View - if Guest(s) does not use their own credit card for ordering, programming charges plus an additional processing fee of 5% will be charged to the credit card we have on file. Some properties are equipped with a telephone; short calls within the U.S. are permitted. Long distance calls will be charged to the guest's credit card plus an additional processing fee of 5%.
FIREPLACE: When there is a fire in the fireplace, the door/screen must be closed (except to add wood). Do not put anything except wood or wood products in the wood burning fireplaces. Do not put any flammable material on or near any heat source. DO NOT LEAVE PROPERTY WITH A FIRE IN THE FIREPLACE!
PETS: Pets are allowed as long as prior permission from Lilmar Properties is received, and the applicable pet fees have been paid. Unauthorized occupancy of pets will result in immediate eviction with loss of all rents and fees. If discovery of an unauthorized pet is made after departure, a penalty of $1,000.00 plus any additional cleaning charges, and damages will be assessed. If Guest is given permission to bring a pet, the following rules must be followed:
1) No pets on any furniture or bedding.
2) Remove all pet hair to avoid additional cleaning time/charges.
3) All waste must be placed in the garbage cans tied securely in trash bags.
4) No pets in the hot tub, pool or bathtub.
5) Pets should not be left unattended in property unless crated.
6) Guest assumes full responsibility for any damage caused by pet to the property. Fees for damages will be charged to the credit card on file.
7) Any cleaning that must be done will be charged to renter at a rate of $50 per hour.
POOL AND HOT TUB RULES: Use of the pool or hot tub (if applicable) is strictly at the Guest’s own risk and liability. A certified technician will sanitize and replenish chemicals in all pools and hot tubs prior to arrival. If additional maintenance is required during the stay, or the next guests are unable to use the pool or hot tub due to conditions resulting from guest’s failure to observe the following rules, there will be a $150 charge (plus cost of chemicals if necessary) for each hour of required maintenance.
1) ALWAYS RINSE OFF BEFORE USING THE POOL OR HOT TUB! Sand clogs pool equipment.
2) An adult must always accompany children.
3) Observe the safety precautions posted and have all guests do so as well.
4) If hot tub temperature has been adjusted during use, MAKE SURE to return the temp to the original setting when done.* Failure to reset may cause the hot tub to over-temp & stop working, possibly resulting in additional charges.
5) Use non-breakable drink containers in the pool or hot tub area.
6) DO NOT ADD ANYTHING TO THE POOL OR HOT TUB WATER such as bubble bath or oils, even if they say they are compatible.
7) If the water level is low (below the filter intake) add more water or call Manager immediately, as low water may destroy the equipment.
8) If the water looks cloudy or dirty, please call Manager.* If it is found that a service call from the service company is necessary due to Guest’s abuse, the Guest will be responsible for the service charges.
ITEMS LEFT BEHIND: Please check carefully for belongings before departure. Items left behind in a property may be mailed to Guest if requested within 7 days. Guest will be charged shipping costs plus a $35 service fee. Pick up of items may also be arranged at our office located at 110 Island Professional Park St. Simons Island, GA 31522. Lilmar Properties is not responsible for lost or stolen items.
RIGHT OF ENTRY: Guest(s) agree that Lilmar Properties reserves the right to enter the rental property any time to investigate disturbances, check occupancy, check for damage, to make such repairs, alterations or improvements as Manager may deem appropriate, or to show the property to prospective purchasers or guests (in which case prior notification will be given to Guest).
SECURITY & SAFETY RISKS: ALWAYS LOCK DOORS AND WINDOWS WHEN LEAVING THE PROPERTY! By renting the property, Guest assumes responsibility for it and its’ contents, as well as Guest’s personal property. Always lock the doors and windows when leaving the property. Guest is responsible for lost key replacement costs. Lilmar Properties does not assume any responsibility for injuries resulting from Guest’s failure to use due caution.
Children must be supervised at all times.
Candles are not allowed due to fire hazard except citronella candles in buckets outside.
INDEMNIFICATION & HOLD HARMLESS: While Lilmar Properties, and its Property Owners, strive to maintain vacation properties in the finest condition, no guarantees are expressed nor implied regarding suitability or for any particular purpose. All Guest(s) and their invitees use the vacation property structures and premises at their own risk. Lilmar Properties, and its Property Owners, shall not be held liable or otherwise responsible in any way for injury to any Guest and/or their invitees that is caused, or permitted to be caused, by the intentional or unintentional acts of said Guest(s) and/or invitees, or by the failure of structures, appliances, (including pools, hot tubs and BBQ grills) furnishings, and/or other equipment, whether by malfunction, misuse, acts of God/nature, and/or are otherwise naturally occurring. No guarantees are expressed nor implied as to the suitability of utilities and other services provided to the vacation properties, and adjacent structures and premises. No guarantees are expressed nor implied regarding the suitability/compatibility of materials utilized in the construction of the vacation property and/or its contents. Lilmar Properties, and its Property Owners, shall not be held liable nor otherwise responsible in any way for allergic reactions to Guest(s) or invitees, caused or permitted to be caused by materials utilized in the manufacture of the vacation property and/or its contents, nor from mold and/or airborne spores, nor from pet/animal allergens, nor from chemical agents including, but not limited to appliances, linens, carpeting, utensils, fixtures, pools, hot tubs, and/or other equipment. By written or electronic endorsement of this Agreement, Guest(s) and invitees hereby agree to forever hold-harmless and indemnify Lilmar Properties, and its Property Owners, from and against all claims, demands, loss, liability/responsibility of any kind and character, including cost of defense, arising out of or in any way connected with the Guest(s) use of the property.