Terms and Conditions

Please read your Vacation Rental Agreement carefully before you begin your vacation. Any monies received by Lilmar Properties for occupancy of Vacation Property indicate the acceptance of the terms of our Vacation Rental Agreement in full. All policies are strictly enforced. It is the responsibility of all guests and members of their party to be familiar with all policies pertaining to rental. Details regarding check-in will be emailed once the agreement has been electronically signed and submitted and all payments have been received.

RENTER REQUIREMENTS:
For legal and accounting purposes, the person placing the reservation must be the same as the credit cardholder. This person is considered to be the Guest. All other persons involved with the rental are considered to be the Guest's invitees, and all discussions regarding the reservation, cancellation, and damage policies will be discussed with the Guest, not the Guest's invitees. The Guest understands that Lilmar Properties rents to responsible adults over the age of (25) twenty-five,  or 35 - thirty-five for specified properties. The guest must be present and occupy the property for the duration of the reservation.


DOWN PAYMENT/ PAYMENT:
A reservation may be confirmed with a 50% down payment paid by credit card when the reservation is made. Full payment is required (30) thirty days prior to the scheduled arrival date. The balance will be automatically charged to the credit card on file. The credit card must have an expiration date that extends beyond the dates of stay. If a reservation is made less than thirty (30) days prior to arrival, full payment is due at the time of booking to confirm the reservation.

BALANCE PAYMENT:
The remaining balance will automatically be processed thirty (30) days prior to the arrival date. If the guest wishes to change the form of payment, it is the guest’s responsibility to contact Lilmar Properties (31) thirty-one days (or earlier) before the arrival date.

DAMAGE POLICY:
Every reservation requires the Lilmar Properties Damage Protection. The fee for this coverage has already been added to the reservation. This Vacation Rental Damage plan covers unintentional damages to the rental unit that occur during the Guests stay, provided details of damages are disclosed to management prior to check out. The policy will cover a maximum of $5,000.00. Any damages that exceed $5,000 OR ARE NOT COVERED BY THE PROTECTION will be charged to the credit card on file.

LILMAR PROPERTIES DAMAGE PROTECTION:
The Lilmar Properties Damage Protection includes up to $5,000.00 of coverage for contents damaged. As a condition to the rental of all Vacation Properties, Lilmar Properties reserves the right to charge the Guest’s credit card for any and all uncovered Guest/Invitee caused losses and damages sustained to the Vacation Property throughout the duration of the occupancy period. In the event of any uncovered Guest/Invitee-caused loss or damage to the Vacation Property, including, but not limited to, undue cleaning, eviction, service calls, service charges, fines / assessments, repairs or replacements, plus all applicable taxes, Lilmar Properties is hereby granted the right to charge the Guest's credit card. An itemized statement outlining all associated costs will be sent via regular or electronic mail to the address submitted by the Guest at the time the reservation was made. By written or electronic endorsement of this Agreement, the Guest hereby agrees to pay for all such charges, as defined above and on the proceeding pages.

UPON ARRIVAL:
Guests must check over the property upon arrival. If there are concerns or issues with the rental property, please immediately contact the Lilmar Properties Manager at (912) 771-8099. Be sure to leave a message if there is no answer and/or send a text message and a representative will respond as soon as possible. No refunds or considerations are given unless Management was notified of problems within the first 24 hours of arrival.


EMERGENCIES / MAINTENANCE:
In the event of a problem accessing the property or with the condition or functionality of the property, please immediately contact Lilmar Properties at (912) 771-8099. Be sure to leave a message if there is no answer and/or also send a text. A representative will respond as soon as possible. If calling after regular office hours, Management will make every effort to respond to the call or text as soon as possible.

ARRIVAL TIME:
Check-in is at 4:00 P.M. Please do not arrive at the property before 4:00 P.M. Electronic door codes will automatically be activated at this time. Guests arriving before 4:00 P.M. understand that the property is not officially ready until it has been thoroughly inspected and approved by a member of the Lilmar Properties Management team after it has been cleaned by housekeeping. Check in instructions will be emailed when the final payment and signed rental agreement has been received by Lilmar Properties.
Requests for early check-in can not be confirmed until 24-hours before the arrival date and is only possible if the property is not a turnover. An approved early check-in is also not guaranteed due to unforeseen maintenance issues at the property.


DEPARTURE TIME:
Check-out is at 10:00 A.M. Prompt departure is required and appreciated so that the property can be properly sanitized and prepared for the next guest. Failure to depart on time may result in a penalty charge to be determined by the Lilmar Properties manager.
Late check-outs can not be confirmed until 24-hours before the departure date and is only possible if the property is not a turnover.


CANCELLATIONS:
Cancellations and reschedules may be made up to (30) thirty days before the first day of the reservation without penalty. Payments can be either credited towards a future reservation or a 100% refund of all payments can be given. Cancellations or reschedules must be made in writing.
Cancellations made less than (30) thirty days prior to the arrival date will result in loss of 50% of reservation total. Cancellations made less than (14) days before the arrival date will result in a loss of all payments. Changes or cancellations at any time must be made in writing.
Guests will not receive a prorated refund for any unused portion of their stay. Any loss or trip interruption may be avoided if Safely Travel Insurance is purchased and the reason for interruption or cancellation is covered under the travel insurance policy - THIS POLICY DOES COVER COVID.

30+ days from arrival - 100% refund
30-14 days from arrival - 50% refund
0-14 days from arrival – 0% refund

To protect your vacation investment and avoid deposits lost to cancellation, Lilmar Properties strongly recommends the purchase of Safely Travel Insurance which is offered by Lilmar Properties during checkout or after booking. Contact Lilmar Properties with any questions.


WEATHER-RELATED CANCELLATION:
Lilmar Properties does NOT issue refunds due to acts of nature such as: weather, road conditions, hurricanes, but Safely Travel Insurance does provide protection against these instances. If the property reserved is uninhabitable due to such circumstances and travel insurance was not purchased, reservations may be rescheduled for future dates within one year of the reservation date at no charge - based on manger and owner approval.

VACATION RENTAL INSURANCE:
Safely Travel Insurance is available for purchase through Lilmar Properties and is highly recommended by the Lilmar Properties management team. Travel Insurance protects your vacation investment for up to 100% for covered reasons such as travel delays, Illness (including contracting COVID) of a traveler, family member or business partner, natural disasters, injury or death in the family or to someone in the traveling party, etc.

Travel Insurance may be purchased at the time of booking or may be added, at the very latest, (35) thirty-five days prior to the guest's arrival date. It is the guest’s responsibility to contact Lilmar Properties on or before this deadline by calling (912) 771-8099 for travel insurance to be added to an existing reservation.
The insurance premium, 8.00% of the reservation grand total ($45.00 minimum), is non-refundable. For terms and conditions, restrictions and exclusions, please click here for details. Please call customer service at 877-435-8063 or email Safely@apriltravelprotection.com to make an inquiry. Please be advised that Travel Insurance is a non-refundable fee once purchased.


*This coverage is HIGHLY recommended especially during HURRICANE SEASON which occurs between May and November.

To make a claim, please email claims@apriltravelprotection.com. Claims may take 5 business days or longer to process.

CHANGE IN NUMBER OF GUESTS / GUEST CONDUCT:
Guest(s) agree that more than the number of people stated on reservation # / (Number of adults: / Number of children: ) shall not occupy the premises nor exceed the maximum number of occupants permitted. Unauthorized people at the property at any time will result in additional fees for each additional guest in addition to any and all damage, disturbance and cleaning charges. The rental property is not intended for student groups, parties, events or gatherings at any time by anyone other than those who have paid to occupy the property. If there is excessive noise or music, any illegal activity, or evidence of violation of these policies, the guest and guest’s invitees may be asked to vacate the premises without any refund and / or may result in a penalty charge to be determined by the Lilmar Properties manager. Please inform management of any change in the number of guests prior to arrival to avoid these charges, and to allow the property to be prepared appropriately for registered guests.


CLEANING FEE(S):
A non-refundable cleaning fee is required for all reservations. This fee is for the housekeepers of Lilmar Properties who dust, vacuum, sanitize, clean linens and towels, maintain and remove refuse from the property, etc. Guest(s) are required to follow all check out procedures detailed in this agreement. Undue and / or unreasonable cleaning of the property shall be charged to the Guest's / Cardholder's credit card as an Additional Cleaning Charge at a rate of $50 / hour, with a (1) one hour minimum. This also applies to the property’s exterior, grounds, BBQ grills, and balconies / patios.


CHECK OUT PROCEDURES:

  1. Place soiled bath towels, bed sheets and kitchen hand towels in the bathtub. Please leave comforters and blankets in designated bedrooms.
  2. Please help protect the functionality of the washer and dryer by shaking beach towels free of sand outside BEFORE placing in the bathtub.
  3. All dirty dishes, cookware and eating utensils should be rinsed and placed in the dishwasher.
  4. Floors should generally be in good condition and ready to be vacuumed by our housekeepers.
  5. Refrigerator(s) and microwave(s) should be left free of food.
  6. All household trash, garbage, recycling and / or other discarded items (including bathroom trash cans) should be properly bagged to avoid spillage / leakage then deposited in the proper refuse containers located outside. Under NO circumstances should refuse be left beside or on top of the refuse container. Please notify Lilmar Properties right away if garbage bags do not fit securely inside the refuse container with the lid completely closed.
  7. Please report broken items, maintenance issues or malfunctioning appliances to admin@lilmarproperties.com. Attach photo(s) if possible.
  8. Please set the thermostat's AC ro 76 degrees, with the fan on AUTO, in warmer months and the heat setting to 66 degrees in cooler months.
  9. Check to be sure no personal items are being left behind.


LINENS & TOWELS:
Bath towels, bed linens, pillows, blankets and beach towels are provided. Bath towels and bed linens are not for outdoor use. Please DO NOT take the property's linens or bath towels to the beach. Please allow Lilmar Properties to wash the property's linens unless laundering is needed during your stay. Do not wash towels and sheets together, or colored items with white items. Please wash beach towels separately in cold water.

SMOKING:
Smoking is NOT permitted in any of the properties managed by Lilmar Properties. If there is any evidence of smoking in or around the property after Guest’s departure, there will be a minimum $1,000.00 charge.


PLUMBING:
Do not put any feminine products, diapers or paper towels in any toilet. The toilets are water-saving models and do not have a strong flush - limiting the amount of toilet paper used will help prevent a clog. Plungers are provided should a clog occur. Please do not pour grease down any drains, and do not place seafood shells, citrus peels, onion skins, or any other drain clogging objects into garbage disposals.

CABLE TV & INTERNET:
All properties are privately owned and have different subscription packages for cable and internet service. Lilmar Properties does not guarantee any programs, events or reception. Guest(s) are liable for ordering any Pay Per View. If Guest(s) does not use their own credit card for ordering, programming charges plus an additional processing fee of 5% will be charged to the credit card on file.

FIREPLACE(S) & FIRE PITS:
Do not put anything except firewood into a wood burning fire pit. Do not put any flammable material on or near any heat source. DO NOT LEAVE PROPERTY WITH A FIRE IN THE FIRE PIT! Please carefully read operating instructions in the property BEFORE operating any gas fire pit. Contact Lilmar Properties BEFORE USE if unsure whether or not a fire pit is useable. Firewood is not provided and any indoor fireplaces are not available for guest use.


SERVICE CONTRACTORS:
Service contractors may be on the property during guest’s stay to regularly service and maintain lawns, pools, etc. and may not be turned away or rescheduled at the guest’s request. A service schedule will be posted in the property for reference, although schedules may vary due to unforeseen circumstances.

POOL & SPA RULES (For properties with private pool / spa):
Use of the pool or spa (if applicable) is strictly at the Guest’s and guest’s invitees own risk and liability. A certified technician will sanitize and replenish chemicals in all pools and/or spas prior to arrival. A $150.00 charge (plus cost of chemicals if necessary) for each hour of required maintenance will be charged if additional maintenance is required due to guest’s failure to observe the rules listed below and/or the next guests are unable to use the pool or spa due to conditions resulting from guest’s failure to observe the following rules:

  1. Please observe all safety precautions posted and have all guests do so as well.
  2. A responsible adult must accompany and supervise children AT ALL TIMES!
  3. ALWAYS RINSE OFF BEFORE USING THE POOL OR SPA! Sand will clog pool equipment.
  4. Please use non-breakable drink containers around the pool or spa area.
  5. DO NOT ADD ANYTHING TO THE POOL WATER OR SPA (such as bubble bath, colorations or oils, even if they say they are compatible).
  6. If the water level is low (below the filter intake), please add more water or notify Lilmar Properties by calling (912) 771-8099 immediately as low water levels may destroy pool equipment.
  7. Please do not tamper with any pool control panels in an attempt to turn on the pool heating element or adjust the temperature settings without PRIOR approval and instructions provided by the manager.
  8. If the pool utilizes a Polaris vacuum cleaner, please do not remove it from the pool at any time.
  9. If water looks cloudy or dirty, please notify Lilmar Properties by calling (912) 771-8099. *If it is found that a service call was necessary due to guests failure to observe the above mentioned pool rules, the guest will be responsible for all charges by the service company.
  10. The pool will be regularly serviced in order to properly maintain the cleanliness of the pool. Guests may not turn away or reschedule pool service contractors at any time.



ITEMS LEFT BEHIND:
Please check carefully for belongings before departure. Items left behind in a property may be mailed to the Guest if requested within 7 days. Guests will be charged all shipping costs plus a $35 service fee and will be processed to the credit card on file. Pick up of items may also be arranged at our office located at 110 Island Professional Park St. Simons Island, GA 31522. Lilmar Properties is not responsible for lost or stolen items. Unclaimed items are donated to local charities after 30 days.

RIGHT OF ENTRY:
Guest(s) agree that Lilmar Properties reserves the right to enter the rental property any time to investigate disturbances, check occupancy, check for damage, to make such repairs, alterations or improvements as Manager may deem appropriate, or to show the property to prospective purchasers or guests (in which case prior notification will be given to Guest). In similar circumstances, guests may be contacted by a Lilmar Properties representative to request a GA Licensed Realtor accompanied showing during the guest’s stay if the property is actively listed for sale.

SECURITY & SAFETY RISKS:
ALWAYS LOCK DOORS AND WINDOWS WHENEVER YOU ARE AWAY FROM THE PROPERTY! By renting the property, Guest assumes responsibility for it and its contents, as well as Guest’s personal property. Always lock all doors and windows and close / secure garage doors, if there is one, when leaving the property. Keep vehicles locked at all times. Lilmar Properties does not assume any responsibility for loss or injuries resulting from Guest’s failure to use due caution. Additionally, children / minors must be supervised by a responsible adult at all times.

COVID-19 LIABILITY WAIVER:
State Bill 359, Warning: Under Georgia law, there is no liability for an injury or death of an individual entering the premises if such injury or death results from the inherent risk of contracting COVID-19. All guests are assuming this risk by entering the premises. Furthermore, Lilmar Properties and/or Owner cannot guarantee that the undersigned will not become infected with COVID-19. While Lilmar Properties has put in place preventative measures to reduce the spread of COVID-19, this waiver, release and other representations and covenants set forth herein are given in consideration for Lilmar Properties and Owner permitting me and/or my guests to occupy one of the rented properties. By signing this agreement, I acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that guest and guest invitees may be exposed to or infected by COVID-19. I hereby release, covenant not to sue, discharge, and hold harmless Lilmar Properties, Owner, their employees, agents, and representatives, of and from all claims relating to COVID-19, including all liabilities, actions, damages, costs or expenses of any kind arising out of or relating thereto. I hereby release, covenant not to sue, discharge, and hold harmless Lilmar Properties, Owner, their employees, agents, and representatives (the “Indemnified Parties”), of and from all claims relating to COVID-19, including all liabilities, actions, damages, costs or expenses of any kind arising out of or relating thereto. I also agree to defend, indemnify, and hold harmless the “Indemnified Parties” from all claims by any third party(ies) relating to COVID-19, including all liabilities, actions, damages, costs or expenses of any kind, arising out of or relating to my or my guests’ use of or presence at the rented property(ies).

INDEMNIFICATION & HOLD HARMLESS:
While Lilmar Properties, and its Property Owners, strive to maintain vacation properties in the finest condition, no guarantees are expressed or implied regarding suitability or for any particular purpose. All Guest(s) and their invitees use the vacation property structures and premises at their own risk. Lilmar Properties, and its Property Owners, shall not be held liable or otherwise responsible in any way for injury to any Guest and/or their invitees that is caused, or permitted to be caused, by the intentional or unintentional acts of said Guest(s) and/or invitees, or by the failure of structures, appliances, (including pools, hot tubs and BBQ grills) furnishings, and/or other equipment, whether by malfunction, misuse, acts of God/nature, and/or are otherwise naturally occurring. No guarantees are expressed or implied as to the suitability of utilities and other services provided to the vacation properties, and adjacent structures and premises. No guarantees are expressed nor implied regarding the suitability/compatibility of materials utilized in the construction of the vacation property and/or its contents. Lilmar Properties, and its Property Owners, shall not be held liable nor otherwise responsible in any way for allergic reactions to Guest(s) or invitees, caused or permitted to be caused by materials utilized in the manufacture of the vacation property and/or its contents, nor from mold and/or airborne spores, nor from pet/animal allergens, nor from chemical agents including, but not limited to appliances, linens, carpeting, utensils, fixtures, pools, hot tubs, and/or other equipment. No guarantees are expressed or implied in the state or condition of surrounding properties, beach accesses or beaches as they relate to noise, construction, tides, etc.

Guests are hereby notified that each vacation rental property is individually and privately owned and may become listed for sale without notice at any time. Should the property rented become an active listing and Sold before the guest’s arrival date, Lilmar Properties will notify the guest as soon as reasonably possible. Lilmar Properties will offer the guest alternate available accommodations and disclose any increase (or decrease) in rates at this time. Guests may choose either to accept an alternate property and rate or may choose to cancel the reservation for a full refund without penalty.

By written or electronic endorsement of this Agreement, Guest(s) and invitees hereby agree to forever hold-harmless and indemnify Lilmar Properties, and its Property Owners, from and against all claims, demands, loss, liability/responsibility of any kind and character, including cost of defense, arising out of or in any way connected with the Guest(s) use of the property.

"I have read the Lilmar Properties Rental Agreement and agree to the terms and hereby authorize my credit card to be charged for the total stated in this agreement.”


Signature: ________________________________

Date: ___________________


Lilmar Properties, LLC
110 Island Professional Park
St. Simons Island, GA 31522
LilmarVacations.com
reservations@lilmarproperties.com
(912)771-8099 Office