Terms and Conditions

Please take the time to carefully review the Vacation Rental Agreement before the start of your vacation. Any payments made to Lilmar Properties for the occupancy of the vacation property indicate your full acceptance of the terms outlined in the agreement. All policies are strictly enforced.

It is the responsibility of the guest and all members of their party to familiarize themselves with the rental policies. Detailed check-in instructions will be sent via email once the agreement has been electronically signed and submitted, and all payments have been received.


RENTER REQUIREMENTS:
For legal and accounting purposes, the person placing the reservation must be the same as the credit cardholder. This person is considered to be the Guest. All other persons involved with the rental are considered to be the Guest's invitees, and all discussions regarding the reservation, cancellation, and damage policies will be discussed with the Guest, not the Guest's invitees. The Guest understands that Lilmar Properties rents to responsible adults over the age of (25) twenty-five who must be present and occupy the property for the duration of the reservation.


DOWN PAYMENT/ PAYMENT:
A reservation can be confirmed with a 50% down payment made by credit card at the time of booking. The remaining balance is due 30 days prior to the scheduled arrival date and will be automatically charged to the credit card on file. The credit card used must have an expiration date that extends beyond the dates of stay.

If a reservation is made less than 30 days before the arrival date, full payment is required at the time of booking to confirm the reservation.


BALANCE PAYMENT:
The remaining balance will be automatically processed 30 days prior to the arrival date. Reservations with past-due balances are subject to cancellation with no refund.

If the Guest wishes to change the form of payment, it is their responsibility to contact Lilmar Properties before the processing date. Otherwise, the credit card on file will be charged.


DAMAGE POLICY:
All reservations require Lilmar Properties Damage Protection. The fee for this coverage has already been included in the reservation and is non negotiable. This Vacation Rental Damage Protection plan covers unintentional damages to the rental unit that occur during the Guest's stay, as long as the details of the damages are disclosed to management prior to check-out. The coverage provides protection for damages up to a maximum of $5,000.00.

Any damages exceeding $5,000.00 are not covered by the protection and will be charged to the Guests credit card on file.


LILMAR VACATIONS DAMAGE PROTECTION:
The Lilmar Vacations Damage Protection includes up to $5,000.00 in coverage for contents accidentally damaged during the Guest's stay. However, as a condition of renting any vacation property, Lilmar Properties reserves the right to charge the Guest's credit card for any losses or damages caused by the Guest or their invitees that are not covered by the Damage Protection.

In the event of any uncovered loss or damage, including but not limited to, excessive cleaning, eviction, service calls, service charges, fines, assessments, repairs, or replacements (plus applicable taxes), Lilmar Properties is authorized to charge the Guest's credit card for the costs incurred. An itemized statement of these charges will be sent to the Guest via regular or electronic mail to the address provided at the time of booking.

By signing this Agreement, either in writing or electronically, the Guest agrees to pay all such charges, as outlined above and throughout this Agreement.


UPON ARRIVAL:
Upon arrival, the Guest must thoroughly inspect the property and report any concerns or issues within the first 24 hours of their stay. To notify Lilmar Vacations of any problems, the Guest should call (912) 771-8099 or send a text message to (912) 324-3698.

Please note that no considerations or accommodations will be provided unless Management is notified of any issues within this 24-hour window.


EMERGENCIES / MAINTENANCE:
If you encounter any issues accessing the property or experience concerns regarding the condition or functionality of the property, please contact Lilmar Vacations immediately by calling (912) 771-8099 or texting (912) 324-3698. A representative will respond as soon as possible.

The Lilmar Vacations office is open 7 days a week, from 9:00 A.M. to 5:00 P.M.


ARRIVAL & DEPARTURE TIME:
Check-in time is 4:00 P.M. Please do not arrive at the property before this time. Electronic door codes will be activated automatically at 4:00 P.M.

Guests arriving before 4:00 P.M. understand that the property is not officially ready until it has been thoroughly inspected and approved by a member of the Lilmar Vacations Team, following housekeeping's completion.

Early check-in requests may be made between 9:00 A.M. and 5:00 P.M. on the day prior to arrival. These requests are not guaranteed and must be approved by a manager. Early check-ins may also be subject to additional charges.

Check-out time is 10:00 A.M. Prompt departure is required and appreciated to allow sufficient time for the property to be properly sanitized and prepared for the next guest. Failure to depart on time may result in a penalty charge, which is determined by Lilmar Vacations.

Late check-out requests may be made between 9:00 A.M. and 5:00 P.M. on the day prior to departure. These requests are not guaranteed and must be approved by Lilmar Vacations. Late check-out may also be subject to additional charges.


CANCELLATION POLICY:
Cancellation, rescheduling, or modifying a reservation can be made up to 30 days BEFORE the reservation arrival date without penalty. Canceled reservations will receive a 100% refund or have payments credited towards a future reservation. Please note that modified reservation dates are subject to any new rates that may apply. All cancellations or modifications to an existing reservation must be submitted in writing to reservations@lilmarproperties.com.

  • Reservations canceled at least 30 days before the arrival day will receive 100% Refund.

  • Reservations canceled at least 14 days before the arrival day will receive 50% Refund.

  • Reservations canceled less than 14 days from the arrival day will receive No Refund.

  • No Refunds, Reschedules, or Credits will be issued for any reason, including unused portions of a reservation, within 14 days of arrival day for travel or accommodation issues related to weather natural disasters such as hurricanes, winter weather, tornadoes, and flooding.

  • All cancellation notices must be submitted in writing to reservations@lilmarproperties.com. Cancelations will not be accepted over the phone.

  • Lilmar Vacations highly recommends purchasing Vacation Rental Travel Insurance to avoid potential monetary losses from cancellation or trip interruption.

"I have read and agree to the above cancellation policy terms and conditions."


TRAVEL INSURANCE - GENERALI VACATION RENTAL TRAVEL INSURANCE:

Travel protection has been made available for your reservation. Generali Travel Insurance protects up to 100% of a vacation investment for a covered reason. You cannot plan for accidents, delays, or illness, nor can you schedule your vacation around them. Accidents, emergencies, and unforeseen circumstances can happen anywhere at any time, to anyone. Travel insurance can give you peace of mind by protecting your vacation investment, health, as well as personal belongings.

Covered reasons include:

  • Hurricanes & other natural disasters, road closures

  • Travel delays, trip interruption, 24/7 roadside assistance, out-of-pocket expenses

  • Emergency medical and dental coverage

  • Loss or damage of sporting equipment, mechanical trouble

  • Illness, injury, or death in the family or to someone in the traveling party as well as non-traveling family members

​​​​​Travel insurance may be added:

1) at the time of booking or

2) added anytime before the final reservation payment is due.

The Lilmar Properties Team strongly encourages all guests to protect their vacation investment. Please be reminded that Lilmar Properties will be unable to make any exceptions to its cancellation policy as outlined in the vacation rental agreement.

Please click here to review all terms and conditions of the travel insurance plan. Questions about coverage? Contact Generali Travel Insurance by calling customer service at (866) 999-4018 or email your inquiry to customerservice@us.generaliglobalassistance.com. Travel Insurance premiums are a nonrefundable fee and must be paid in full at the time of purchase.

The Plan includes coverage for the loss of your prepaid, non-refundable trip costs if your trip is canceled or interrupted due to certain unforeseeable events. We offer travel protection as a way for you to help protect yourself and your trip investment. Outstanding reservation costs are not eligible for reimbursement at the time of cancellation and the cost of the Plan is not eligible for a full refund outside of the Plan’s free look period. Terms and conditions apply; please read your Plan documents carefully and contact Generali Global Assistance with coverage questions.

View complete Plan Details

The plan cost includes the travel insurance premium and assistance services fee. Travel insurance coverages are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231, for the operating name used in certain states, and other important information about the Travel Insurance & Assistance Services Plan, please see Important Disclosures.


CHANGE IN NUMBER OF GUESTS / GUEST CONDUCT:
The Guest understands and agrees that no more than the number of people specified in reservation # {reservations.id} (Number of adults: {reservations.occupants} / Number of children: {reservations.occupants_small}) shall occupy the premises, and the maximum number of permitted occupants shall not be exceeded. Unauthorized individuals on the property at any time will result in additional fees for each extra guest, as well as any applicable charges for damages, disturbances, or extra cleaning.

The rental property is not intended for student groups, parties, events, or gatherings, and is exclusively for those who have paid to occupy the property. If there is excessive noise, music, illegal activity, or any evidence of a violation of these policies, the Guest and their invitees may be asked to vacate the property without a refund. This may also result in a penalty charge, determined by Lilmar Vacations.

To avoid these charges and ensure the property is prepared for registered guests, please notify management of any changes in the number of guests prior to arrival.


CLEANING FEE(S):
A non-refundable cleaning fee is required for all reservations. This fee covers the services of Lilmar Vacations' housekeeping staff, including dusting, vacuuming, sanitizing, cleaning linens and towels, maintaining the property, and removing trash.

The Guest and their invitees are required to follow all check-out procedures outlined in this agreement. Any undue or unreasonable cleaning required after check-out will be charged to the Guest's or Cardholder's credit card as an Additional Cleaning Charge at a rate of $150 per hour, with a one-hour minimum. This charge also applies to the property’s exterior, grounds, pools, BBQ grills, and balconies/patios.


PET POLICY:
Unless the property is explicitly advertised as pet-friendly, no pets of any kind are permitted at any time. If a pet is discovered during a Guest’s stay or after departure, a penalty, along with any additional cleaning charges and damages, will be assessed.

Pet-friendly properties are restricted to dogs only and require the prepayment of a non-refundable fee per dog (2 dogs max) as advertised on the property's listing. All dogs must be kept under the control of their owner, must not cause noise disturbances due to excessive barking (whether inside or outside), and are not permitted in swimming pools, spas, or bathtubs. Dogs should not be allowed on furniture if possible and guests are encouraged to bring their own pet blankets and coverings. It is the guest's responsibility to clean up after their dog by properly bagging and disposing of any pet waste. Please remove excessive pet hair to avoid additional cleaning time which may result in additional cleaning charge at a rate of $50/hour. The Guest assumes full responsibility for any property damage caused by the dog(s) and any fees for damages will be charged to the credit card on file. At check-out, all pet-friendly properties must be free of dog waste and pet-related damages. Again, unless the property is explicitly advertised as pet-friendly, no pets of any kind are permitted at any time.


CHECK OUT PROCEDURES:

  1. Place soiled bath towels, bed sheets and kitchen hand towels in the bathtub. Please leave comforters and blankets in designated bedrooms.

  2. Please help protect the functionality of the washer and dryer by shaking beach towels free of sand outside BEFORE placing in the bathtub.

  3. All dirty dishes, cookware and eating utensils should be rinsed and placed in the dishwasher.

  4. Floors should generally be in good condition and ready to be vacuumed and mopped by our housekeepers.

  5. Refrigerator(s) and microwave(s) should be left free of food.

  6. All household trash, garbage, recycling and / or other discarded items (including bathroom trash cans) should be properly bagged to avoid spillage / leakage then deposited in the proper trash containers located outside. Under NO circumstances should trash be left beside or on top of the trash container. Please notify Lilmar Vacations right away if garbage bags do not fit securely inside the exterior trash container with the lid completely closed.

  7. Please report broken items, maintenance issues, or malfunctioning appliances to admin@lilmarproperties.com. Attach a photo(s) if possible.

  8. Check to be sure no personal items are being left behind.


LINENS & TOWELS:
Bath towels, bed linens, pillows, blankets, and beach towels are provided for your stay. Bath towels and bed linens are for indoor use only and should not be taken outdoors or to the beach.

Please allow Lilmar Vacations to handle the laundering of the property's linens, unless laundering is needed during your stay. If you do wash towels and sheets, please avoid washing them together, and do not mix colored items with white items. Beach towels should be washed separately in cold water. In the unlikely event that the property’s laundering machines are temporarily out of service, Lilmar Vacations will provide reasonable laundry service free of charge.


SMOKING:
Smoking, including Vaping, is strictly prohibited in all properties managed by Lilmar Properties. If any evidence of smoking is found in or around the property during or after the Guest’s departure, a minimum charge of $1,000.00 will be assessed.


PLUMBING:
Please do not flush feminine products, diapers, flushable baby wipes, or paper towels in any toilet. The toilets are water-saving models with a limited flush capacity; minimizing toilet paper use will help prevent clogs. Plungers are provided in case of a clog.

Do not pour grease down any drains, and avoid placing seafood shells, citrus peels, onion skins, or any other items that could clog the garbage disposals.


CABLE TV & INTERNET:
All properties are privately owned and have different subscription packages for cable, streaming cable service, and internet service. Lilmar Vacations does not guarantee the availability of specific programs, events, or reception.

Guests are responsible for any Pay-Per-View charges. If a Guest does not use their own credit card for ordering, programming charges, along with a 5% processing fee, will be charged to the credit card on file.

Utilities are provided by a third party vendor and Lilmar Vacations does not have direct control of these services / amenities during an outage. Lilmar Vacations will do everything within their ability along with the property owner to restore services with the service provider during an outage of cable tv or internet.


FIREPLACE(S) & FIRE PITS:
Indoor gas or wood-burning fireplaces are not available for guest use as advertised on the booking platform. Use of any outdoor firepit, whether gas or wood burning (if applicable) is strictly at the Guest’s and their invitees' own risk and liability. Only firewood should be placed in the wood-burning fire pit and is not provided but available for purchase. Please read the operating instructions for any fire pit at the property before use. Firepits should not be left unattended and must be fully extinguished after use. If Guests are unsure whether a fire pit is safe to use, guest should contact Lilmar Vacations before operating it.


SERVICE CONTRACTORS:
Service contractors may be on the property during the guest's stay to perform regular maintenance, such as lawn care, pool servicing, etc. These contractors may not be turned away or rescheduled at the guest’s request.

A service schedule may be posted at the property for reference; however, please note that schedules vary due to unforeseen circumstances such as weather.


POOL, SPA RULES & ASSOCIATED FEES (If Applicable):
Use of the pool or spa (if applicable) is strictly at the Guest’s and their invitees' own risk and liability. A certified technician will sanitize and replenish chemicals in all pools and/or spas before arrival. If additional maintenance is required due to the guest’s failure to observe the rules listed below, or if the pool or spa cannot be used by the next guest due to conditions caused by the guest’s actions, a $150.00 charge (plus the cost of chemicals if necessary) will be applied for each hour of required maintenance. Properties with pool and/or spa heating capability may be heated for an additional nightly fee as advertised on the booking platform. Requests for heating must be requested and paid in full before arrival.

Pool and Spa Rules:

  • Please observe all safety precautions and pool rules posted in the pool area, and ensure all guests do the same.

  • A responsible adult must supervise children at all times.

  • ALWAYS RINSE OFF BEFORE USING THE POOL OR SPA! Sand will clog pool equipment.

  • Use only non-breakable drink containers and plateware around the pool or spa.

  • DO NOT ADD ANYTHING to the pool or spa water (such as bubble bath, colorants, or oils), even if labeled as compatible.

  • If the water level is low (below the filter intake), please add more water or notify Lilmar Vacations immediately at (912) 771-8099, as low water levels may damage pool equipment.

  • Do not tamper with any pool control panels or attempt to adjust the temperature settings without prior approval and instructions from the manager.

  • If the pool utilizes a Polaris vacuum cleaner, please do not remove it from the pool.

  • If the water looks cloudy or dirty, please notify Lilmar Vacations at (912) 771-8099.

  • Pool/spa heating is available for the advertised additional nightly fee for properties with a private pool (or pool and spa). Pool and spa heating are considered one amenity and are charged as such.

  • Requests for pool (or spa) heating on specific days or less than the number of nights of your reservation can not be accommodated.

  • Reservations that have not requested and prepaid the associated heating fee will not have access to the spa's control panel (if there is a spa at the property).

  • June, July & August - Pool heating is not available during this time of year. When outside temperatures are above 85 degrees, heating pools may cause a misbalance in chemicals resulting in turning the water green.

  • June, July & August - Spa heating is available and charged at the same advertised pool heating rate x the total number of nights of your reservation using the credit card on file. Spa heating must be requested and paid in full before arrival so that control panels can be unlocked during the arrival inspection.

Failure to follow these rules may result in charges for service calls. The guest will be responsible for all charges incurred by the service company if a service call is necessary due to a failure to observe the pool rules.

The pool will be regularly serviced to maintain cleanliness. Guests may not turn away or reschedule pool service contractors at any time.


ITEMS LEFT BEHIND:
Please check carefully for any belongings before your departure. If items are left behind, they may be mailed to the Guest upon request within 7 days. Guests will be charged for all shipping costs, plus a $35 service fee, which will be processed to the credit card on file.

Alternatively, guests may arrange to pick up left items at our office located at 110 Island Professional Park, St. Simons Island, GA 31522.

Lilmar Vacations is not responsible for lost or stolen items. Any unclaimed items will be donated to local charities after 30 days.


RIGHT OF ENTRY:
Guest(s) agree that Lilmar Vacations reserves the right to enter the rental property to investigate disturbances, check occupancy, check for damage, and make such repairs, alterations, or improvements as the Manager may deem appropriate. In similar circumstances, guests may be contacted in advance by a Lilmar Vacations representative to request a GA Licensed Realtor accompanied showing during the guest’s stay if the property is actively listed for sale. Prior notification will be given.

SECURITY & SAFETY RISKS:
ALWAYS LOCK DOORS AND WINDOWS WHENEVER YOU ARE AWAY FROM THE PROPERTY. By renting the property, the Guest assumes responsibility for the property and its contents, as well as for their personal belongings. Always lock all doors and windows and secure any garage doors when leaving the property. Keep vehicles locked at all times.

Lilmar Vacations is not responsible for any loss or injuries resulting from the Guest’s failure to exercise due caution. Additionally, children and minors must be supervised by a responsible adult at all times.


OUTDOOR SECURITY CAMERA: Guest(s) and their invitees are hereby notified that there is no expectation of privacy in areas that may be covered by exterior security cameras or doorbells on the premises. Security cameras are used solely for security and insurance purposes. Management confirms that there are no interior security cameras on the premises and that no images from cameras will be distributed or stored, except as required for management’s rental records.


COVID-19 LIABILITY WAIVER:
State Bill 359, Warning: Under Georgia law, there is no liability for an injury or death of an individual entering the premises if such injury or death results from the inherent risk of contracting COVID-19. All guests are assuming this risk by entering the premises. Furthermore, Lilmar Properties and/or Owner cannot guarantee that the undersigned will not become infected with COVID-19. While Lilmar Properties has put in place preventative measures to reduce the spread of COVID-19, this waiver, release and other representations and covenants set forth herein are given in consideration for Lilmar Properties and Owner permitting me and/or my guests to occupy one of the rented properties. By signing this agreement, I acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that guest and guest invitees may be exposed to or infected by COVID-19. I hereby release, covenant not to sue, discharge, and hold harmless Lilmar Properties, Owner, their employees, agents, and representatives, of and from all claims relating to COVID-19, including all liabilities, actions, damages, costs or expenses of any kind arising out of or relating thereto. I hereby release, covenant not to sue, discharge, and hold harmless Lilmar Properties, Owner, their employees, agents, and representatives (the “Indemnified Parties”), of and from all claims relating to COVID-19, including all liabilities, actions, damages, costs or expenses of any kind arising out of or relating thereto. I also agree to defend, indemnify, and hold harmless the “Indemnified Parties” from all claims by any third party(ies) relating to COVID-19, including all liabilities, actions, damages, costs or expenses of any kind, arising out of or relating to my or my guests’ use of or presence at the rented property(ies).

INDEMNIFICATION & HOLD HARMLESS:
While Lilmar Properties, and its Property Owners, strive to maintain vacation properties in the finest condition, no guarantees are expressed or implied regarding suitability or for any particular purpose. All Guest(s) and their invitees use the vacation property structures and premises at their own risk. Lilmar Properties, and its Property Owners, shall not be held liable or otherwise responsible in any way for injury to any Guest and/or their invitees that is caused, or permitted to be caused, by the intentional or unintentional acts of said Guest(s) and/or invitees, or by the failure of structures, appliances, (including pools, hot tubs and BBQ grills) furnishings, and/or other equipment, whether by malfunction, misuse, acts of God/nature, and/or are otherwise naturally occurring. No guarantees are expressed or implied as to the suitability of utilities and other services provided to the vacation properties, and adjacent structures and premises. No guarantees are expressed nor implied regarding the suitability/compatibility of materials utilized in the construction of the vacation property and/or its contents. Lilmar Properties, and its Property Owners, shall not be held liable nor otherwise responsible in any way for allergic reactions to Guest(s) or invitees, caused or permitted to be caused by materials utilized in the manufacture of the vacation property and/or its contents, nor from mold and/or airborne spores, nor pet/animal allergens, nor from chemical agents including, but not limited to appliances, linens, carpeting, utensils, fixtures, pools, hot tubs, and/or other equipment. No guarantees are expressed or implied in the state or condition of surrounding properties, beach accesses, or beaches as they relate to noise, construction, tides, etc.

Guests are hereby notified that each vacation rental property is individually and privately owned and may become listed for sale without notice at any time. Should the property rented become an active listing and Sold before the guest’s arrival date, Lilmar Properties will notify the guest as soon as reasonably possible. Lilmar Properties will offer the guest alternate available accommodations and disclose any increase (or decrease) in rates at this time. Guests may choose either to accept an alternate property and rate or may choose to cancel the reservation for a full refund without penalty.

By written or electronic endorsement of this Agreement, Guest(s) and invitees hereby agree to hold harmless and indemnify Lilmar Properties, and its Property Owners, from and against all claims, demands, loss, liability/responsibility of any kind and character, including cost of defense, arising out of or in any way connected with the Guest(s) use of the property.

"I have read the Lilmar Properties Rental Agreement in its entirety and agree to the terms and hereby authorize my credit card to be charged for the total stated in this agreement.”\


Signature: ________________________________

Date: ___________________


Lilmar Properties, LLC
110 Island Professional Park
St. Simons Island, GA 31522
LilmarVacations.com
reservations@lilmarproperties.com
(912)771-8099 Office