COVID-19 Updates: For more information about our current policies, procedures and local information, please click here.

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  • PRIVACY POLICY
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COVID-19 & YOUR VACATION RENTAL

A special message from Lilmar Properties: Coronavirus (COVID-19)

Local Impacts & Updates:

UPDATED May 14, 2020 (9:30am)
  • Lilmar Properties is currently accepting reservations.
  • Beaches in Georgia are OPEN without any restrictions.  Social distancing of 6 ft with groups of less than 25 people is required.
  • All of our Community and Resort Pools are OPEN.  Some pools are only open seasonally.  

We would like to start off by sharing that your health, welfare, and safety always remain our utmost concern.  As you are planning your next visit with us here at Lilmar Properties, we anticipate that you may have questions about our efforts to manage Coronavirus (COVID-19) and your vacation rental.  We want you to feel confident, whenever you visit, that all our actions are focused on your health, well-being, and comfort.

Throughout this entire situation, we have communicated with and worked alongside local and state officials concerning efforts to decrease the spread of the Coronavirus (COVID-19) to our community and to protect our staff, our guests, and our homeowners. With the guidance of these state and local officials, we’ve modified our processes at every turn to make sure every possible measure was taken for precaution and safety. As always, the health and safety of everyone involved is absolutely paramount above all else.

Please visit https://www.goldenisles.com/public-safety/covid-19-updates/ for all current and future updates to restrictions on Glynn County businesses, residents and visitors. We also encourage you to read over the CDC Guidelines for COVID-19 here.

We appreciate all of your cooperation and support through this ever-changing and stressful time. We are here for you now and will be here for you when this passes.

 


Precautionary Measures Currently Being Utilized:

Property Sanitation/Disinfection: Lilmar Properties has always been committed to providing our guests with rental properties that are properly cleaned and sanitized.  Starting May 1, 2020, we will be providing an extra layer of sanitation and disinfection for our arriving guests.  All properties will be treated (on frequently touched items, such as doorknobs, faucets, switches, etc.) with a U.S. EPA approved disinfectant product that kills the COVID-19 after our regular housekeeping process is completed.  Our housekeeping, maintenance and inspection teams will be equipped with proper PPE (masks and gloves) to protect themselves and guests while in and around each of our properties.

Check-In/Check-Out:
All of our rentals utilize remote check-in, which means you will go directly to the home without ever visiting any office beforehand. Please consult your check-in instructions confirmation for your home’s typical check-in method and instructions. All of our rentals currently utilize remote check-out and those instructions are included in your check out instructions email as well as in the Welcome Book provided in the rental property.

Our office is open in the event you have an issue or emergency:

We ask that our guests please contribute to the welfare of the community by following social distancing procedures, however we are here to help in the event an issue or emergency arises. Please contact us by phone first and we would be happy to discuss them with you: (912)771-8099

Throughout Your Visit:
Our team is taking extra measures to communicate the importance to all staff who may be ill to stay home.  Our staff at work are practicing good hygiene through frequent hand washing and the use of disinfectant, and wiping down surfaces in our work space, as well as practicing social distancing recommendations.

 


Vacation Rental Cancellations:

Currently, we are taking calls to discuss flexible cancellation and date moving requests due to extenuating circumstances on arrivals. We are staying updated on conditions revolving around the nationwide concern of COVID-19 and how this may affect rentals farther into the future, and will adjust the dates allowed within the policy as time goes on and more is known about the longevity of this impact.

If you are contacting us regarding your reservation, please understand that we are working to reply and communicate with each guest in a timely manner.  Your patience is greatly appreciated!

Thank you!

The Lilmar Properties Team